How to Seamlessly Transfer Calls on Your Avaya Phone- A Step-by-Step Guide_1

How to Transfer a Call on an Avaya Phone

In the fast-paced world of business communication, the ability to transfer a call efficiently is a crucial skill. Avaya phones, known for their advanced features and user-friendly interface, offer a seamless way to manage calls. Whether you are a new user or looking to enhance your communication skills, this article will guide you through the process of transferring a call on an Avaya phone.

Understanding the Call Transfer Feature

Before diving into the steps, it is essential to understand the different types of call transfers available on Avaya phones. The two primary types are blind transfers and consultative transfers. In a blind transfer, you connect the caller to another party without their knowledge, while in a consultative transfer, you put the caller on hold and speak with the second party before connecting them.

Steps to Transfer a Call on an Avaya Phone

1.

Initiate the Call:

Start by making or receiving a call on your Avaya phone.

2.

Access the Transfer Feature:

To transfer the call, you will need to access the transfer feature. On most Avaya phones, this can be done by pressing the ‘Transfer’ button, which is typically located on the phone’s keypad or displayed on the screen.

3.

Enter the Transfer Destination:

After accessing the transfer feature, you will need to enter the phone number of the person or extension you wish to transfer the call to. You can do this by manually typing in the number or using speed dial if the number is already saved.

4.

Connect the Call:

Once you have entered the transfer destination, press the ‘Transfer’ button again to connect the caller to the second party. The call will be transferred immediately in a blind transfer. In a consultative transfer, you will be prompted to press the ‘Transfer’ button after speaking with the second party.

5.

Monitor the Transfer:

After initiating the transfer, it is a good practice to monitor the call to ensure that it is connected successfully. You can do this by listening in on the call or by checking the phone’s display for any confirmation messages.

6.

End the Call:

Once the transfer is complete, you can end the call by pressing the ‘End Call’ button on your Avaya phone.

Additional Tips

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Use the Transfer-on-Hold feature to place the caller on hold while you search for the second party.

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Utilize the Call Forwarding feature to forward calls to another number if you are unavailable to take the call.

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Familiarize yourself with the Avaya phone’s user manual for more advanced features and troubleshooting tips.

By following these simple steps, you can easily transfer calls on an Avaya phone, enhancing your communication skills and ensuring a more efficient workflow.